Welcome to your new home.

During your first few days, we recommend that you:

• ·test heating, hot water, and appliances
• ·check that ventilation systems are operating correctly
• ·review your documentation and manuals
• ·ensure utilities accounts are set up
• ·register appliances and systems with manufacturers where applicable, as this can help ensure warranty cover is activated and simplify any future servicing or repair requests

Manufacturer registration details are typically included within your appliance documentation.

If anything does not appear to be operating as expected, please report it in writing.

As you begin living in your home, it is normal to notice:

• ·minor adjustments required to doors or fittings
• ·small cosmetic items that were not visible before occupation
• ·condensation as the home begins to dry out
• ·differences in how heating operates compared to previous homes

These are typical of new homes and are explained further within the Homeowner Hub.

It is common for minor snagging items to become apparent once the home is in use. If you identify any issues:

• ·report them in writing
• ·include photographs and clear descriptions
• ·note the location within the property

This helps us review and respond efficiently. Further details are provided in the Snagging & Aftercare section.

It is the homeowner's responsibility to set up utility accounts directly with providers following completion.

Electricity

You are free to choose your own electricity supplier. You may wish to contact your preferred provider to set up an account using your meter details and opening readings.

The current supplier at the property may be able to assist with initial account setup if you do not wish to switch immediately.

Water

Water services are provided by South West Water. Please contact them to set up your account:

Council tax

You are responsible for registering with Torridge District Council for council tax:

Important

We will:

• ·provide final meter readings to the current suppliers where applicable
• ·notify relevant parties of completion where required

Please ensure accounts are set up promptly to avoid interruption to services.

Your home may feel different from previous properties, particularly in:

• ·heating performance (air source heat pump system)
• ·ventilation requirements
• ·general behaviour as materials settle

We recommend reviewing:

• ·Living in your new home
• ·Heating & hot water